Testimonials

Couple holding chins

Just a few quotes from our clients, their family and friends:

 24/7 Live in Care Testimonials and recommendations from just a small sample of the many good comments we receive

 

This was a very positive meeting; the service user seems at ease with the live-in carer and the daughter’s life has been enhanced through not getting the phone calls/visits and being assured of the commitment and professionalism shown by your team. It is clear that the service users requires support and it is pleasing that within his day he is finding time to use the community independently. Many thanks for what is successful placement. (Social Worker completing a care review)

Thank you for the support your organisation has given us over the past 3 years, we could never have managed without it. The carer was so good with mum and the kitchen has never looked so clean, please thank the staff for us.

We had very good support from the carers and would like to thank them all.

I would like to say how very impressed with who you sent to cover the live in carer breaks, they interacted extremely well with dad, she took time to listen to him, helped him in the garden etc., always smiley and acted professional with my father being the focus of her time spent.

 

Good afternoon Kerry

 

Having read the latest Independent People newsletter I see that staff can be nominated for an "Applause Award". We would like to nominate [Carer] who is looking after [Name]. She has been an absolute angel in the way she has cared for Mum. She treats her as though she is her own Mum and nothing is too much trouble. She is so kind, caring, gentle and loving towards Mum in everything she does and goes the extra mile to ensure Mum is comfortable. It has not been easy for her looking after Mum as Mum's condition has deteriorated considerably during the time [Carer] has been with Mum but this has not phased her at all. She just continues to attend to Mum as she always has done. She keeps the house beautifully clean, tidy and organised just like Mum used to and it is so nice to walk into the bungalow to see it looking like this. The most important thing is Mum is extremely content with [Carer] looking after her and is always keen for her to return after any break. She is a huge asset to your company and we truly believe she deserves an Applause Award for all her hard work.

 

With many thanks for providing such a loving caring worker to be with Mum

 

Best wishes

 

Julie G

 

I cannot put into words how grateful I am for your understanding and the way you have put no pressure on me and allowed me to be there for my dad, you have all been amazing. Thank you for understanding me in my darkest days.

It is lovely to be home and to be cared for so well by Independent People carers, I am happy with all aspects.

I would like to say so thank you very much for all you have done for me, you are a great credit to the company and they could do with having more like you. I know I have come to you at times for help and you have always gone out of your way to do what you can. You are a fantastic person and the company are lucky to have you, I wish you all the best and its been a pleasure working with you.

J, just a quick note to say thank you very much for bringing round the Zimmer frame to mum, it was very much appreciated.

We as a family are highly impressed with the company, you are very responsive and have been very professional in dealing with things.

I do not think we could have hoped for a better 24hrs of care, thank you.

SU felt listened too, which is refreshing.

After visiting my brother today, the carers are doing a marvellous job, I’ve never seen the house so clean, and it’s spotless.

I would like to say a big thank you for extending my notice it has saved me from great hardship, as this is my last week I just want say thank you for giving me 3 good years, I feel I have achieved a lot, Thank you.

There is nothing wrong with the carers we have, they have good timing and are very pleasant, they represent the company very well and they are brilliant, well done to the company for having lovely staff.

Thank you so much for helping us with a live in carer, mum seemed to get on very well with her.

I would like to thank you for much for giving me the opportunity to work with you guys and for introducing me to the trainer, she is amazing and a real credit to the company.

Your staff are truly inspirational and it’s been a pleasure knowing you all.

Thank you for all your kind care you gave mum which is very much appreciated

Thank you for all the care you gave my dad I know it meant a lot to him, it certainly helped me.

I appreciated the carer you sent me very much, she was wonderful and I could not have managed without her, she helped me to get as independent as possible before she left, and I missed her after she had gone. Thank you again for all the help given.

I would like to say a really big thank you to you all, so good and very helpful, it is so nice that I can come to any one of you and you will do what you can to help. I have never worked in a company like this and I must say I am so happy to be part of the team. I am listened to no matter how big or small the problem is. Thank you all so much for supporting me. (Carer)

I am very happy with the care staff and the help they give me.

I want to say thank you for everything, I had already sent a thank you card to the company but I wanted to email you personally to say how grateful I am to have had your help with work and everything relating to it. You have helped me especially in terms of keeping me up to date with things, visiting my mother and I just to see our progress, we are both grateful. I have learnt a lot and you had made work relations easier for me such as informing me about the online assessments which have benefited me so much and just for mainly keeping in contact with me. Thanks a lot it has been lovely to have met you and I do wish you well for now and the future.

To all the carers, thank you so much for looking after my mum so well.

Mrs M informed me that was very happy with her carers and her daughter has said that you have been on the ball and accepting Mrs M and her particular care needs from the start and that you have a good understanding of Mrs M’s condition and how to deal with her. Also, the fact that she has regular carers who come in and are extremely caring and stays with her for her full time. (Social Worker)

I would like to take this opportunity to pass my thanks onto your staff for the excellent care my mother has received. Mum has been quite distressed with an abscess on her neck; your very kind staff contacted the district nurse and arranged for them to visit. Please pass my thanks on and let them know it is reassuring for me living a distance away that my mother is receiving excellent carer

I would like to put forward the carer looking after my mum for an excellent service award, she has cared for my mother since June 2015 and has provided more than the basic care required, she has been kind, caring and totally committed and in doing so has given me the security knowing she has the best of care in her own home.

I carried out a 4/6 week care review with Mr T I was very impressed with the paperwork, it was clear, precise and simple to understand. The family also gave positive feedback in regards to the carers, Mr T stated very obliging, respectful and they always happy to help, the daughter said Spontaneous help when they are here, they give their time without rushing. Compliance with medication. Thank you for all your hard work, please keep it up (social Worker)

"Thank you so much to you - for looking after him for what has been nearly 3 years now. The support from the carers certainly did extend the time he was able to remain in his own home."
"My carers are very kind and friendly and always help me with what I need"
"The care is very good and the carers are cheerful, reliable and turn up on time"
"The staff are really good and always make sure that everything has been done before they leave"
"The staff always treat me with respect and never hurry me when providing care"
"The care was all organised very quickly and it was nice to meet the carers who I was going to have."
"The carers are very flexible and are happy to do other things. For example she helped me write my Christmas cards and we went out and posted them."
"The carer I have is wonderful and good at everything. We have good discussions and have built up a trusting relationship."
"My [relative] feels very safe with the carers we have and that's all I could wish for."
"They are very professional and look after (Name) very well and understand what they need"
"The Carers are excellent and I have no concerns"
"I am very happy and very glad to have the service."
"We are very happy and satisfied with the care you supply and would confidently recommend your services to others"
"Very pleased, always"
"I find my home carers are all kind and pleasant."
"Now we feel we have the right person, who is respectful, happy and trusted we are delighted with our carer and the service we now receive."