CQC Good, Home Even Better: Our Live-in Care Story
Independent People Homecare: Excellence in Live-in Care Services
At Independent People Homecare, our mission is to provide compassionate, reliable, and well-led live-in care services that empower individuals to live safely and comfortably in their own homes. Following a recent assessment by the Care Quality Commission (CQC), we are proud to share that we have received a Good overall rating across all key areas: Safe, Effective, Caring, Responsive, and Well-Led.
As the CQC put it, our service is “performing well and meeting our expectations”. This progress reflects our commitment to continuous improvement and the dedication of our exceptional team.
Safe and Reliable Care
Your safety and comfort matter. The CQC highlighted our robust risk management and transparent approach:
“Risks to people’s safety were assessed and acted on. There was an open and transparent culture in relation to accidents and incidents, which were used as opportunities to learn and lessen risks.”
“Medicines were managed safely. People’s medicines were administered by trained staff whose competencies were regularly reviewed.”
Our families and clients feel the difference:
“Everything feels very safe, and there have been far fewer hospitalisations with this arrangement.”
Caring and Compassionate Approach
Kindness, empathy, and respect define our care. The CQC noted:
“People and their relatives described staff as ‘kind’ and ‘caring.’ Staff knew people well and were committed to ensuring they received good care.”
“Staff supported people with dignity and respect and responded to their individual needs.”
These values resonate with our clients:
“They treat [person] with dignity and much respect. Their quality of care puts my mind at ease.”
Well-Led and Supportive Culture
Strong leadership and an open culture ensure quality care. According to the CQC:
“There was an honest and open culture embedded within the service, which was driven from the top down.”
“Staff and leaders demonstrated a positive, compassionate culture that promoted trust and understanding.”
Our team echoes this sentiment:
“We have the best team; I cannot praise them enough. People are receiving good care, and everyone is happy.”
Personalised, Holistic Care
No two people are the same. We tailor our care to each individual’s needs. The CQC observed:
“Care plans were holistic, taking into consideration people’s physical, social, and cultural needs. People and those close to them were involved in the planning and decision-making process.”
As one client noted:
“The carers know my likes and dislikes, and I make my own choices and decisions.”
Responsive to Changing Needs
We stay alert to evolving circumstances, making timely adjustments as needed. The CQC praised our responsiveness:
“Care is adapted to ensure people continue to be supported safely and effectively.”
“The service was proactive in its response to concerns or complaints, and people and relatives were given the opportunity to feedback their experiences.”
Our clients appreciate being heard:
“I had cause to raise an issue, and it was handled to my complete satisfaction.”
Building Independence and Choice
Our goal is to help individuals retain as much independence as possible. The CQC noted:
“Support people to have choice and control over their care.”
“Promote independence wherever possible, ensuring care plans reflect people’s individual capabilities.”
Clients feel this difference in their daily lives:
“I would not swap my carer for anything. They help me keep my independence as much as possible.”
A Team Dedicated to Excellence
Our staff’s skill and passion set us apart. The CQC found our team “motivated and proud,” and clients agree:
“The carers are so lovely. There is a comfort in knowing that they love [person], and they do not get anything in return.”
Why Choose Independent People Homecare?
Our CQC Good rating assures you that we deliver quality, safety, and respect every day. In the CQC’s words:
“The service worked collaboratively with a range of external healthcare professionals to ensure people received effective care and support.”
“The values of the service placed people at the centre of its decision-making. As a result, people received personalised care and support tailored to their needs.”
From everyday tasks to specialised support, we’re here to help you or your loved one thrive at home with care that is safe, caring, responsive, effective, and well-led.
