Privacy Policy - Independent People Live-in Care

Last Updated: 12 March 2025

Privacy Policy Introduction and Purpose

Welcome to the Privacy Policy of
Independent People Live-in Care and Ivy Palmer Live-in Care, collectively referred to as “Independent People Live-in Care” (“we”, “us”, or “our”).
This Privacy Policy outlines how Independent People Live-in Care collects, uses, stores, and safeguards your personal information when you visit or engage with our website at
https://www.ip-live-in-care.co.uk.

We are committed to ensuring that this Privacy Policy complies with all relevant UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

1. Personal Information

Name and contact details (such as email address, phone number, postal address)
Medical or care-related information required for delivering live-in care services
Additional information voluntarily provided (such as through enquiries, feedback, or application forms)

2. Technical Information

IP address and browser details
Device type and operating system
Pages visited and how you interact with our website
Cookies and other tracking technologies (for more details, see our
Cookie Policy)

How We Use Your Information

In this Privacy Policy, we outline how Independent People Live-in Care utilises your personal data for:

Responding to enquiries and delivering the live-in care services you request
Assessing care requirements to provide tailored services
Enhancing our website, improving user experience, and refining service offerings
Marketing and communications, but only with your explicit consent
Meeting our legal, regulatory, and contractual obligations

Legal Basis for Processing

Under this Privacy Policy, Independent People Live-in Care processes personal data based on:

Consent: For instance, when you subscribe to newsletters or opt in to marketing messages.
Contract: Where processing is necessary to fulfil live-in care services you have requested.
Legal Obligation: To comply with official requirements, such as those from the Care Quality Commission (CQC).
Legitimate Interests: To improve our services, maintain security, and communicate effectively.

Sharing Your Information

In line with this Privacy Policy, Independent People Live-in Care may share your personal information with:

Regulatory authorities like the Care Quality Commission
Trusted third-party service providers that support our live-in care services, under strict confidentiality terms
Law enforcement or legal bodies, when legally required

We never sell or rent your data to third parties.

Data Security

Independent People Live-in Care employs robust security protocols to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our measures include secure servers, data encryption where appropriate, and ongoing staff training to maintain compliance with industry best practices.

Data Retention

We retain your personal data only for the duration necessary to fulfil the purposes described in this Privacy Policy or to meet legal and regulatory obligations, as well as our legitimate business needs.

Your Rights

Under UK data protection laws, you have the right to:

Access any personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of personal data where there is no legal basis for continued processing
Withdraw consent if processing is based on consent
Object to processing or request limits on how we use your data
Data portability where applicable

To exercise these rights, please use the contact information provided in the
Contact Us section of this Privacy Policy.

Independent People Live-in Care uses cookies and similar technologies to provide a better website experience, analyse visitor interactions, and assist our marketing efforts. For full details on how we use cookies, please consult our
Cookie Policy.

External Links

Our website may include links to external sites. This Privacy Policy applies solely to
Independent People Live-in Care. Once you leave our site, we recommend reviewing the privacy policies of any external website you visit, as we are not responsible for their practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, legal requirements, or for other reasons. Any revisions will be posted on this page, and significant updates may be communicated directly to you where possible.